Craft store employee stands up to entitled mom who demands a $70 item be $40 due to her own son's negligence, walks out empty handed: ‘I canNOT override it’

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  • "No. I cant override the price because your kid put the item in the wrong spot."

    I was down the kids toy aisle putting stuff away when a kid comes and picks up the Rock tumbler from it's spot with the 79.99 price tag. He walks away but comes back with his mom where they start to negotiate. He puts the box
  • back in a spot that says 39.99 and continues his conversation. By now I hear the button going off for register so I head up there. Eventually, the mother and son come to the register and they have the rock tumbler. I
  • scan it and it comes up to 63.99 after the sale. Lady says, no that's supposed to be regular 39.99, that's what the shelf said. Me: "I'm sorry ma'am but this is the price that it is supposed to be, I cannot override it." "Then
  • why was it in a spot that says 39.99?" "Because someone moved it there, customers put things back wrong all the time." "WELL ITS YOUR JOB TO FIX IT!"
  • "Ma'am. I was working in that aisle when your son came and took the box out of its correct shelf placement and came back and put it in the 39.99 spot. I am not assuming I'll intent as in that's an innocent action and
  • I am understanding that you didn't realize it wasn't originating from that spot either. I really cannot override the price. I can put it back for you if you decide not to buy it." Kid started crying and the mom glared at me and walked out.
  • Useful Year Customers don't understand we cannot change the prices and it's crazy. I had a lady think an item was $2.97 because for some reason a clearance sticker with that price somehow made it onto the item. The item was actually $15.99 on the register! ⚫⚫ She couldn't believe it but I explained people like to switch stickers so that totally could've been what happened.
  • LazyGrapefruit7845 I had someone argue with me for 10 minutes last night because the same situation happened obviously the item had gotten put in the wrong spot and it rang up like $47 or something like that and she was like it's supposed to be 15 and I said no ma'am we can't do that we no longer have the capability to change prices she got so ped off started screaming and hollering and I legit sat there and straight to her face said ma'am if you can't calm down and accept the fact that I can't
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  • zeebacake About three weeks ago, I was on register and had a lady came up with a bunch of different items. Candles, scrapbooking albums, scrapbook insert pages, seasonal decor...... And every single price was covered with ANOTHER price sticker of only $0.99!!! So I start peeling them off to show the actual prices they were ringing up as. She gets huffy and demands to speak to a manager, and my SM happened to be two registers down from me. So I turned to my
  • manager like "WOW! CAN YOU BELIEVE THIS CUSTOMER HAS $0.99 STICKERS ON ALL HER DIFFERENT MERCHANDISE? HOW WEIRD!" and I keep peeling them all off, and my SM joins me to peel them off as well. I held eye contact with the customer as I said flatly "It seems someone must've taken one of our price guns and tried to pull a fast one on us, good thing we caught it" and she was nervously like "Haha... Yeah, I saw a price gun sitting on a shelf by itself in the kids section...! Someone mustve taken advan
  • Feeling_Magician6002 yesterday a woman flipped out on me because her denim was only 20% off and not 40% off. all in my face saying, "This is all your fault! You need to fix this right now! This is not what i paid for!!" Unfortunately maam, it is what you paid for. It's not my job to help you read how much everything is before you pay. I tell her we can't change prices anymore or take returns, i call over the radio and ask if there's a sign back there. She doesn't like this at all. I don't even w
  • So my coworker walks back to the fabric section with her. Lo and behold, there is no sign stating the denim should be 40% off. But there is one for corduroy. I'm later told she immediately starts saying, "Well, your staff must've taken it down!!" Or... there was just the corduroy sign and you decided that's how much your denim should be. When i say, she came up to the register so snappy, my face turned so red i just knew it. Not even fifteen minutes before, I checked out her and her daughter. Bo
  • Unfortunately she got to return her denim, being an exception to our 8 million "no returns" sign, because she wouldn't stop freaking out. We should not make exceptions for these r de a, nasty customers. Especially when it's on them to do some simple reading. You bought that, didn't check the price or discount, so now YOU have to keep it!!
  • CertainWindow4714 I have started individual pricing everything and taking down all the Joann prices. As I am NOT getting another truck (at least that is what I have been told). I will be grouping everything together soon also. So if you have sometime (lol) I would start that. But as I was pricing things yesterday a customer asked how much something was and I said what does it say it is. She looks at me like I'm stupid and then I said the price that is on it is what the regular price is and the m
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  • Nikkig-r I grabbed a few things last week that were in the wrong spots and I didn't realize it until I was at the register. And you know what I did? I bought them anyway because I wanted them and it wasn't their fault someone put them in the wrong place. No need to make things more difficult, if you want "cheap" go on temu
  • ZambeeMC Not an employee but I feel so bad for all of what you guys are going through with customers... Yesterday, I saw a lady wanting what was left on the bolt. It came to a yard and a few inches. The employee was measuring the inches and the customer went "don't bother with the inches"... The employee looked at her and nicely went "I have to for inventory".. The customer, who was a full grown woman probably in her late 50's at the youngest, then proceeded to have a TIZZY over the employee nee
  • zombieactions People are still doing this? Years ago when I used to work here, I argued a lot with people about prices. Like yeah I'm sorry you thought it was this but actually this is the price. Then they'd get mad and leave their WHOLE CART FULL OF STUFF in front of my register??? And guess who had to put it all away... yeah not a fun time.
  • AriaCannotSing Why do people expect cashiers to parent their kids? It's obviously that woman's fault for not talking to her child. Some people are so entitled.
  • bowl-of-juice I'm sorry people are like this, it's ridiculous. Had this happen just the other day, fabric was in the clearance section, but didn't have a tag. So what I did was ask the nice worker at the cutting table to check for me. Sadly wasn't clearance, and then I didn't make a fuss and bought it anyways because it was too pretty to pass up and I understand that people put things in the wrong places sometimes. Basic human decency and common sense should not be this rare. (thank you to all t

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